This is often related to the Wi-Fi signal strength.
A typical connection can take a few seconds. The doorbell re-establishes a new connection each time:
You try to view the live feed in the Smartlife app
Someone rings the doorbell
Motion is detected (if motion detection is enabled)
When attempting to connect, make sure that:
Your router is not overloaded with many connected devices
The Wi-Fi signal at the doorbell’s location is strong
How to check Wi-Fi signal strength at the doorbell’s location:
In the Smartlife app, you can perform a network diagnosis:
Go to Account (bottom right of the main screen)
Tap the gear icon (top right)
Select Network Diagnosis
The app will send a signal from your phone to the Smartlife servers and measure delays at each step.
Make sure your phone is connected to the same Wi-Fi as the doorbell.
The results are automatically copied to your phone’s clipboard
You can paste them into an email or text document
Run tests at different distances from your router to compare the results
How to interpret the results:
Each step should ideally take around 30 ms
If the delay is higher, connection issues may occur
What to do:
Move the router closer to the doorbell
Use Wi-Fi extenders or access points to improve coverage
Need help with your Wi-Fi signal? Contact your internet provider.
Need help interpreting the results? We're happy to assist.
📧 Email your results and a short explanation of the issue to: [email protected]