If your doorbell doesn't connect after scanning the QR code, it's likely having trouble connecting to your Wi-Fi. This can be due to one of the following three reasons:
1. Incorrect Wi-Fi password
Check the password carefully for capital letters, spaces, and punctuation.
Even the smallest mistake will prevent a successful connection. Make sure there are no unnecessary spaces and that capital letters are entered correctly.
2. Insufficient signal strength
Reduce the distance to the router or improve signal strength.
Ensure that the doorbell, your phone, and the router are close to each other during setup for the best results.
If the doorbell must be installed in an area with weak Wi-Fi signal, consider moving the router closer or boosting the signal with Wi-Fi extenders or additional access points.
3. Check your Wi-Fi frequency
Our V1 doorbell only connects to 2.4GHz Wi-Fi networks. Most modern routers transmit both 2.4GHz and 5GHz frequencies—often under the same name. This can make it hard to tell which network the device is trying to connect to.
The best approach is to give both networks different names. For example: “HomeNetwork 2.4GHz” and “HomeNetwork 5GHz”.
Our V2 doorbell, however, supports both 2.4GHz and 5GHz, which is ideal if you only have a 5GHz network at home.