1. Turn the doorbell off and on:
On the back of the doorbell, there is a power button. Turn the doorbell off and then back on to bring it back online.
2. Check the Wi-Fi connection:
Make sure the Wi-Fi connection is stable and there are no signal disruptions.
Try placing the doorbell closer to the router to improve the signal strength.
3. Restart the doorbell and router:
Turn the doorbell off and back on by briefly interrupting its power.
Do the same with your Wi-Fi router. A simple restart can often refresh the connection.
4. Check the battery level:
Ensure the doorbell is sufficiently charged.
Make sure the battery doesn't drop below 20% to avoid disconnection.
5. Software updates:
Check whether the doorbell has the latest firmware installed.
Software updates can often resolve connectivity issues.
6. Check network settings:
Make sure your Wi-Fi network doesn’t have restrictions like MAC filtering or firewall settings that might block the doorbell.
Avoid overloading the router with too many connected devices, which can impact performance.
7. Check signal strength:
Ensure there aren’t too many obstacles (like thick walls or metal surfaces) between the doorbell and the router.
If the doorbell is too far away or the signal is blocked, move it closer to the router or use a Wi-Fi extender to strengthen the connection.
8. Connect using Dual Band:
Reinstall the doorbell in the Smartlife app.
Go to ‘Camera & Lock’ and select ‘Smart Doorbell (Dual Band)’ instead of ‘Smart Doorbell’ to prevent connection issues.
9. Reset to factory settings:
Remove the batteries and place them back in (sometimes switching the left and right batteries can help).
Reset the doorbell to factory settings and go through the setup process again.