If your doorbell fails to connect after scanning the QR code, it likely means there is a problem with the Wi-Fi connection. This can be due to one of the following three reasons:
Incorrect Wi-Fi password
Double-check the password for capital letters, spaces, and punctuation.
Even the smallest error will prevent a successful connection. Make sure there are no extra spaces and that all required capital letters are entered correctly.Insufficient signal strength
Reduce the distance to the router or boost signal strength.
Make sure the doorbell, your phone, and the router are close together during the setup process for best results.
If the doorbell is being installed in an area with weak signal, consider moving the router closer or extending the network using Wi-Fi extenders and/or additional access points.Check your Wi-Fi frequency
Our V1 doorbell only works with 2.4GHz Wi-Fi networks. Most modern routers broadcast both 2.4GHz and 5GHz frequencies, often under the same network name. This can make it difficult for the doorbell to connect to the correct band.
The best option is to assign different names to both networks. For example: “HomeNetwork 2.4GHz” and “HomeNetwork 5GHz”.
Our V2 doorbell, however, supports both 2.4GHz and 5GHz, which is ideal if you only have a 5GHz network at home.
Connect using Dual Band:
Reinstall the doorbell in the Smartlife app. Go to ‘Camera & Lock’ and select ‘Smart Doorbell (Dual Band)’ instead of just ‘Smart Doorbell’ to avoid connection issues.