This often depends on the Wi-Fi signal strength.
Establishing a normal connection may take a few seconds. The doorbell tries to reconnect every time:
You attempt to view the live feed in the Smartlife app
Someone rings the doorbell
Motion is detected (if motion detection is enabled)
When a connection is being made, make sure that:
Your router is not overloaded with too many devices connected via Wi-Fi
The Wi-Fi signal strength is strong at the doorbell's location
Check the Wi-Fi signal strength at the doorbell’s location
You can perform a signal strength test in the Smartlife app:
Open the app and go to ‘Account’ (bottom right)
Tap the gear icon (top right)
Select ‘Network Diagnosis’
This sends a signal from your phone to our servers and measures delays at each step.
Make sure your phone is connected to the same Wi-Fi network as the doorbell
The results are automatically copied to your phone’s clipboard
You can paste them into an email or text document
Try running the test at different distances from the router to compare results
Connect using Dual Band
To avoid connection issues:
Reinstall the doorbell in the Smartlife app, go to ‘Camera & Lock’, and select ‘Smart Doorbell (Dual Band)’ instead of ‘Smart Doorbell’.
How to interpret the results
Normally, each step should take around 30 ms. If this is significantly higher, connection delays may occur.
Consider placing the router closer to the doorbell, or use Wi-Fi extenders or access points between the router and the doorbell.
Need help improving your Wi-Fi signal? Contact your internet provider.
Need help interpreting the results? We’re happy to assist. Email the results along with a description of the issue to: [email protected]