Skip to main content

My doorbell won’t connect to mains power

Updated over 2 weeks ago

1. Why won’t my video doorbell connect to mains power?
If your video doorbell fails to connect to mains power, it could be due to several reasons—such as power supply issues, wiring problems, or a technical fault in the doorbell itself.

2. What can I do if my video doorbell won’t connect to mains power?
Here are a few steps you can try to resolve the issue:

  • Check the power supply:
    Make sure the power supply to the doorbell is stable and uninterrupted. Also check that the voltage falls within the required range of 12–24 volts.

  • Check the wiring:
    Ensure all wiring is properly connected and inspect the cables for any damage or wear that may interfere with power delivery.

  • Reset the doorbell:
    Try resetting the doorbell by briefly turning off the power and then turning it back on. This can help resolve temporary connection issues.

  • Check network settings:
    Make sure the doorbell is properly connected to your Wi-Fi network and that there are no connectivity issues on the network itself.

  • Update the firmware:
    Check whether a firmware update is available for your doorbell, and install it if needed. Firmware updates can improve performance and stability.

Did this answer your question?